Refund and Returns Policy
At Picksus customer satisfaction is our top priority. We understand that there may be occasions where you need to request a refund or assistance. This Refund and Returns Policy outlines the terms and conditions under which refunds and returns may be processed.
1. Refund Eligibility
We provide refunds under the following conditions:
- Technical Issues: If our IPTV service is proven to be non-functional and we are unable to resolve the issue within 48 hours of your initial request.
- Incorrect Purchase: If you purchased a package by mistake and notify us before accessing or activating the service.
- Failure to Deliver: If you do not receive the activation details or service credentials after payment within the specified delivery timeframe (typically within 24 hours).
2. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
- Failure to install or use the IPTV service due to customer-side technical limitations (unsupported devices, lack of required apps, etc.).
- Changing your mind after accessing the service.
- Poor internet connection or lack of proper hardware to access IPTV services.
- Misuse or breach of Picksus terms of service.
- Refund requests made after 7 days of purchase.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Email us at support@picksus.com or WhatsApp us at +1(908) 487-6400
with your order details and the reason for your refund request. - Provide Proof: If you are experiencing technical issues, provide screenshots or video evidence of the problem to help us resolve the issue or verify your eligibility for a refund.
- Resolution Timeframe: Our team will investigate your claim and respond within 3-5 business days with a resolution.
4. Partial Refunds
In some cases, we may issue a partial refund for unused subscription time if you cancel the service midway through the subscription period. Partial refunds are issued at Picksus’ sole discretion.
5. Returns Policy
Since our IPTV services are digital and non-tangible, no physical returns are required. For any issues regarding activation or delivery, contact our support team immediately for assistance.
6. Changes to This Policy
Picksus reserves the right to update or modify this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of our services after changes are made constitutes acceptance of the revised policy.
7. Contact Us
If you have any questions or concerns about this policy or wish to request a refund, please contact us:
- Email: support@picksus.com
- WhatsApp: +1(908) 487-6400
- Website: https://picksus.com
